Keenbase Trading » Support

Frequently Asked Questions

General Questions

What is Systematic Trading?

I am new to systematic trading, is your tools suitable for me?

What is the minimum deposit required to get started in systematic trading?

What are the limitations in free downloads?

Am I entitled to lifetime support for my purchases?

Do you provide a free trial or demo?

How does the installation work?

Expert Advisor

What is an Expert Advisor?

I've no experience with automated trading. Is it easy to use an EA?

With an EA, how much percentage I can make per month?

What is magic number in an EA?

How to backtest an EA?

Do I need a VPS to successfully run an EA?

Can you recommend a reliable VPS provider?

Payments & License

What payment methods do you accept?

What to do if my payment is declined?

How does the product replacement work?

How do I activate my license?

On how many Computers/VPS can I use your product?

Do I need to provide my Metatrader account no. for license activation?

I've spent all of my license activations. What can I do?

Can't find the answer?