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An indicator draws signals and levels on the chart and never places a trade. An Expert Advisor (EA) opens and closes trades by itself, following its own rules.

Choose the version that matches your MetaTrader. An MT4 file ends in .ex4 and runs only in MetaTrader 4. An MT5 file ends in .ex5 and runs only in MetaTrader 5.

If you bought the wrong version, you can switch it within 30 days of purchase. A switch between MT4 and MT5 counts as an exchange.

1. If the download is a zip file, extract it first. MetaTrader cannot read a zip file.
2. In MetaTrader, open File, then Open Data Folder.
3. Copy the file into MQL5/Indicators or MQL5/Experts (MQL4 for MetaTrader 4).
4. Right click the Navigator and choose Refresh.
5. Drag the indicator or EA onto a chart.

The installation guide shows every step with pictures.

Yes. Keenbase indicators and EAs work with any broker that offers MetaTrader. MetaTrader 5 is our main platform, and most products also come in a MetaTrader 4 version.

On the product's page on our website. If a setting is still unclear after that, send us a message and tell us which product and setting you mean.

On your My Purchases page, next to the product. Use the Copy button, so no character is missed.

1. Attach the indicator or EA to a chart.
2. Paste your license key into the license key input, and click OK.
3. Keep Allow DLL imports ticked, and keep MetaTrader connected to the internet.

Activation happens by itself. You do not need to send us your MetaTrader account number.

A license for a single product comes with 10 activations. Each MetaTrader account number uses one activation, whether it is a demo account or a real account.

A Premium Membership key works on 10, 15 or 20 accounts, depending on the plan. My Purchases shows how many activations you have used.

No. Activations are tied to MetaTrader account numbers, not to computers. You can move the same account to a new computer or VPS as often as you like.

You can buy 10 extra activations for the same license key, at half the product's list price. They are available only on your My Purchases page, not anywhere else.

Extra activations are for products bought one by one, not for the Premium Membership.

The license check runs over the internet through a small Windows file called a DLL. MetaTrader blocks it until you allow it.

In the settings window, tick Allow DLL imports in the Dependencies tab in MT5, or in the Common tab in MT4. To allow it for every product you attach from now on, open Tools, Options, Expert Advisors and tick it there.

Your purchases stay on your My Purchases page. Log in and download the latest version at any time.

Updates are included with your purchase. My Purchases shows the latest version of each product you own, and a list of the latest product updates.

1. Download the new file from My Purchases.
2. Copy it into the same folder as the old file, and replace the old file when MetaTrader asks.
3. Restart MetaTrader.

Your license key stays the same.

No. Products you buy one by one keep working with no end date. A Premium Membership works for as long as the membership is active.

Check these in order:

1. Algo Trading is switched on in the MetaTrader toolbar (AutoTrading in MT4).
2. Allow Algo Trading is ticked in the EA's settings (Allow live trading in MT4).
3. The market for that symbol is open.
4. The Experts tab in the Toolbox (Ctrl+T) has no message from the EA.

A message about the lot size often means the risk setting is too small for your broker's minimum lot. The EA skipped the trade to protect your account. Raise the risk setting, or use the EA on a larger balance.

Only if the EA must keep trading while your computer is off. An EA trades only while MetaTrader is open and connected. A VPS close to your broker's server keeps it running day and night.

Press Ctrl+R to open the Strategy Tester. Choose the EA, the symbol, the timeframe and the dates, then click Start. Test the EA on a demo account before you trade it on a real account.

The magic number is an ID the EA gives its own trades, so it never touches trades opened by you or by another EA. You can leave the default number. If you run two EAs on the same account, give each EA a different magic number.

No one can promise that, and we do not. Results depend on the market, your broker and your settings. Test on a demo account first, and risk only money you can afford to lose.

No. An indicator shows signals and levels on the chart. Placing the trade is your decision, or the job of an EA.

1. Install the MetaTrader app on your phone and find your MetaQuotes ID in its settings.
2. On your computer, open Tools, Options, Notifications. Tick Enable Push Notifications, enter your MetaQuotes ID and click Test.
3. Switch on push alerts in the indicator's input settings.

MetaTrader's own notification help has pictures of each window.

Open Tools, Options, Email, and enter your email provider's details. Then switch on email alerts in the indicator's input settings. Push alerts on your phone arrive faster, so we suggest them first. See MetaTrader's email help.

Yes, on any timeframe you prefer. Lower timeframes such as M1 and M5 give more signals and more market noise, so expect more signals that do not work out.

Start with the default settings. Change one setting at a time to suit your symbol or timeframe, and compare the result. Changing many settings to fit past charts perfectly usually makes the results worse on future charts.

With PayPal, or with a debit or credit card.

Try the other payment method. If both are declined, send us a message and we will help you complete the order.

Every purchase is covered by our 30-day exchange. Within 30 days of purchase, you can exchange the product for another Keenbase Trading indicator or EA. Send us a message with your order number.

You can choose a product at the same price or lower, or pay the difference for a higher priced one. A switch between the MT4 and MT5 versions counts as an exchange too. We do not offer refunds.

On your My Purchases page. Every order has its own receipt link.

Your membership license key appears in My Purchases right after the payment goes through. From there you can download any indicator or EA, and the same key works in all of them.

From your My Purchases page, at any time. Your indicators and EAs keep working until the end of the month you have paid for.

MQL5 handles the license, the activations and the updates for products bought there. Open the Market tab in your MetaTrader, find the product under Purchased, and update it from there. You do not need a license key from our website.

For questions about how the product works, you are welcome to send us a message.

For as long as you use it. It makes no difference whether you bought it yesterday or years ago.

Questions about free indicators are welcome. Questions from customers who bought a product are answered first, so a reply about a free indicator can take longer.