Frequently Asked Questions
What is Algorithmic Trading?
Algorithmic trading (also known as systematic or mechanical trading) is a way of defining trade goals, risk controls and rules that can make trading decisions in a methodical way.
It includes manual trading and fully automated trading using computer algorithms.
I am new to algorithmic trading, is your tools suitable for me?
Absolutely yes. Our tools are beginners friendly. Furthermore, our support-desk is ready to assist you anytime.
What is the minimum deposit required to get started in algorithmic trading?
Your broker decides the required minimum deposit. It could be as low as $100. However, we recommend starting with at least $1000 to get meaningful returns.
What are the limitations associated with free products? Are they free for a limited time?
There are absolutely no limitations associated with our free products.
Am I entitled to lifetime support for my purchases?
Yes. No matter if you'd purchased yesterday or a year ago. We'll help you with the same enthusiasm.
Do you provide a free trial or demo?
Yes. You can download a free demo for each product. The demo button is provided on the left side of the product description.
When you click on the download button, a demo of the product will be automatically installed in your Metatrader. Demo version is allowed to works only in the strategy tester.
- For an indicator, a demo will be installed in /Indicators/Market/
- For an EA, a demo will be installed in /Experts/Market/
How does the installation work?
Installation of our products is easy. Read the installation-guide if you are not familiar with the installation process.
I haven't received any manual guide or instructions with my purchased product.
It's not feasible to write a manual guide for each of the products. However, after the purchase, you'll receive an email describing the usage of the product in greater detail.
I asked something about a free product. I've not received a response yet, why?
Please have patience. Our support team gives higher priority to the queries by premium customers (who has purchased at least one paid product).
You may receive a reply, but due to the limited time, we are unable to provide dedicated support to free users — many apologies.
Payments & License
What payment methods do you accept?
We accept Mastercard, Visa, American Express, Discover, and PayPal.
What to do if my payment is declined?
Our website uses a strict fraud monitoring system. Sometimes it can restrict legitimate buyers to complete the transaction. Please submit a support ticket to get your IP white-listed.
How does the product replacement work?
For any reason, if you are not satisfied with your purchase, we offer No-Question-Asked product replacement within 15 days of the original purchase.
How do I activate my license?
It's super easy - Watch this video!
For premium products, you'll find the license key with your personal download link.
Enter the provided license key into the input settings of Indicator/EA. You'll see a message on chart "activating your license on this account".
Once you see the above message, remove the product from chart and add it again.
On how many Computers/VPS can I use your product?
You can use it on as many computers/VPS as you want.
However, you'll be able to activate and use it on max. 5 Metatrader accounts (real + demo).
Do I need to provide my Metatrader account no. for license activation?
Our license management system is fully automated and secured using the 256-Bit encryption. You don't have to provide any account number.
How many activations will I get exactly?
You get 10 activations for each product.
Do I lose the activations If I change my PC or VPS?
No. Activations are tied to the Metatrader accounts. No matter how many times you change your PC or VPS, you'll not lose any activation unless you use a new Metatrader account each time.
We advise you to note down the credentials of your Metatrader demo accounts. If you keep using the same account, you'll not even require the new activations.
I've spent all of my license activations. What can I do?
You'll need to purchase the product again to get more activations.
What is Expert Advisor?
Expert Advisor, commonly known as an EA, is a software written specifically for the MetaTrader platform.
An EA is a trading robot that automatically places trades for you. They trade using fixed mechanical rules without any discretion.
I've no experience with automated trading. Is it easy to use an Expert Advisor?
Generally speaking, it is easy to install and deploy an Expert Advisor on a trading account.
However, they work best when you also have a decent knowledge of the programmed trading strategy into the EA.
With an EA, how much percentage I can make per month?
It must be surprising to know that the world's top-performing hedge funds make around 25-30% annually. Trading robots are great, but you should keep your expectations aligned with reality.
What is magic number in an EA?
The magic number is like a unique ID that EA associates with its trades so that it can identify and manage them without interfering with the trades that are opened by other Expert Advisors.
Most of the time, there is no need to change the default magic number in EA's input settings. However, if you are running two or more EAs on the same account, make sure each of them is having a unique magic number.
How to backtest an EA?
In Metatrader, pressing the ctrl+R will bring up the strategy tester. On the tester, select the EA you want to test and choose the presented options such as backtest date, symbol, time-frame, etc.
When ready, click on the start button. Once completed, the backtesting result will be available on the screen.
With my purchase, I received set files that contain optimized input parameters, but they don't seem to be good anymore.
We optimize our Expert Advisors at the time of publication. As the financial markets are continually evolving, a single optimization can never be good for forever.
We encourage you to read our EA optimization guide to find the latest optimized parameters.
Do I need a VPS to successfully run an EA?
If you want to run an EA 24/7 with consistent internet connectivity and peace of mind, you should definitely use a VPS.
What are Metatrader indicators?
Metatrader indicators are speculation tools that can help you identify market trends, price breakouts, cycles, zones, etc. and provide evidence for future price movements predictions.
Can Metatrader indicators trade automatically without any manual intervention?
No. Indicators can provide vital information about the markets, but they cannot trade automatically like expert advisors.
How to find the best input parameters of an indicator?
Default input parameters are usually the best parameters. A small change in values can be done to suit a particular symbol or time-frame. However, excessive optimization of the input values will only lead to over-fitting.
Can I use your indicators on smaller time-frames like M1 or M5?
You can use Keenbase indicators on any time-frame you prefer. However, smaller time-frames are generally not recommended to avoid unnecessary noise in the market.
How can I receive alerts through push notifications on my mobile phone?
Its easy, follow the steps in this tutorial.
How can I receive the alerts through email?
It is recommended to use the push notifications instead of email as they are instant and lag free. If you want to setup the email alerts, follow the steps in this tutorial.