Keenbase Trading » Support

Frequently Asked Questions

General Questions

What is Algorithmic Trading?

I am new to algorithmic trading, is your tools suitable for me?

What is the minimum deposit required to get started in algorithmic trading?

What are the limitations associated with free products? Are they free for a limited time?

Am I entitled to lifetime support for my purchases?

Do you provide a free trial or demo?

How does the installation work?

I haven't received any manual guide or instructions with my purchased product.

I asked something about a free product. I've not received a response yet, why?

Payments & License

What payment methods do you accept?

What to do if my payment is declined?

How does the product replacement work?

How do I activate my license?

On how many Computers/VPS can I use your product?

Do I need to provide my Metatrader account no. for license activation?

How many activations will I get exactly?

Do I lose the activations If I change my PC or VPS?

I've spent all of my license activations. What can I do?

Expert Advisors

What is Expert Advisor?

I've no experience with automated trading. Is it easy to use an Expert Advisor?

With an EA, how much percentage I can make per month?

What is magic number in an EA?

How to backtest an EA?

With my purchase, I received set files that contain optimized input parameters, but they don't seem to be good anymore.

Do I need a VPS to successfully run an EA?

Can you recommend a reliable VPS provider?


What are Metatrader indicators?

Can Metatrader indicators trade automatically without any manual intervention?

How to find the best input parameters of an indicator?

Can I use your indicators on smaller time-frames like M1 or M5?

How can I receive alerts through push notifications on my mobile phone?

How can I receive the alerts through email?

Can't find the answer?